Terms and Conditions

Last Updated: February 2026

Welcome to Anchor Allied Health. By accessing our website, registering as a Provider, or using our directory as a Patient, you agree to comply with and be bound by the following terms and conditions.

1. General Disclaimer & Crisis Warning

Anchor Allied Health is a directory service only. We are not a medical service, crisis centre, or suicide prevention service.

If you or someone you know is in immediate danger, please call 000 or contact Lifeline on 13 11 14 immediately. Do not use this website to seek help in an emergency.

2. For Providers: Registration & Eligibility

  • Verification: To list as a Provider, you must hold current registration with a recognized Australian body (AHPRA, AASW, or SPA) and maintain professional indemnity insurance.
  • Accuracy: You warrant that all information provided in your profile (bio, fees, modalities) is accurate and up-to-date.
  • Independence: You acknowledge that Anchor Allied Health acts solely as a conduit for referrals. We are not a party to any agreement between you and the patient.

3. Availability Integrity Policy

Please read this section carefully.

The core value proposition of Anchor Allied Health is Real-Time Availability. Patients rely on our “Green Light” indicators to find immediate care during vulnerable times. Misrepresenting your availability (e.g., listing “Immediate Availability” while having closed books) causes distress to patients and damages the integrity of our platform.

3.1 Maintenance of Status

It is your strict obligation to ensure your Availability Status slider in the Provider Dashboard reflects your actual capacity.

3.2 Complaints & Enforcement

Anchor Allied Health reserves the absolute right, at its sole discretion, to investigate complaints received from patients or GPs regarding inaccurate availability status.

If we determine that a Provider has failed to maintain an accurate status (e.g., multiple reports of a Provider listed as “Immediate Availability” refusing new referrals due to lack of capacity), we reserve the right to take the following actions without prior notice:

  • Manual Override: We may administratively downgrade your status to “Closed Books” or “Long Wait”.
  • Profile Suspension: We may temporarily hide your profile from search results.
  • Termination: In cases of repeated negligence or misleading conduct, we may terminate your membership. No refunds will be issued for the remaining subscription period in the event of termination for breach of this policy.

4. Payments & Subscriptions

Membership Fees: Payments are billed annually or monthly as selected at checkout. By signing up, you authorize recurring billing.

Refunds: We do not offer refunds for “change of mind” or for periods where the service is not used. Refunds are only issued where required by Australian Consumer Law.

5. Limitation of Liability

To the maximum extent permitted by law, Anchor Allied Health excludes all liability for any loss or damage of any kind (including special, indirect or consequential loss or loss of business profits) arising out of or in connection with the website content or the use or performance of the Anchor Allied Health directory.

We do not endorse or recommend any specific Provider. The decision to engage a Provider is the sole responsibility of the Patient.

6. Intellectual Property

The Anchor Allied Health logo, website design, and underlying code are the intellectual property of Anchor Allied Health. You may not reproduce or reverse-engineer the platform without written permission.

7. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from your use of this website are subject to the exclusive jurisdiction of the courts of Queensland.

If you have questions regarding these terms, please contact us at admin@anchoralliedhealth.au.